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Privacy Policy

GDPR & Privacy Policy & Cookies

PHG Direct Ltd (Period House Group). We take your privacy very seriously. This Privacy Notice together with our Customer Terms and Conditions and any other documents referred to in this privacy policy, are intended to set out your rights and answer any queries you may have about your personal data. If you need more information, please contact:

P H G Direct Ltd – known as Period House Group
Unit 2A-2B
Sandtoft Road
South Yorkshire

Tel 01427 871467

Company Reg 5750195
Vat Number 878154485

Data Protection officer – Carol Metcalfe (Director)

Our personal information handling policy and procedures have been developed in line with the requirements of the 1995 European Union Data Protection Directive (Directive 95/46/EC) and the General Data Protection Regulation (GDPR) (in force from 25 May 2018) and applicable national law.

  1. What information do we collect?

We collect and process personal data about you when you interact with us and when you purchase goods and services from us. The personal data we process includes:

Name, your username, your (delivery, billing, home, or work) addresses, email addresses and phone numbers.

General information related to the browser or device or operating system you use to access our websites – this will only be used for internal use by PHG Direct Ltd.

Any other information you provide will only be used for the purpose it is intended.

We will also process but not retain your credit card details, where you make purchases from us. All manual data is shredded and not stored.

The information gathered enables PHG Direct Ltd to process your order, take relevant payment, deliver your order using a 3rd party delivery company, any customer service issues following delivery and after sales service. We also notify you of any directly related promotions/offers or competitions which are tailored to your interests.

We do not knowingly collect information from or direct any of our content specifically to children under 16. If we learn or have reason to suspect that you are a user who is under the age of 16, we will unfortunately have to close your account. Please see our Customer Terms & Conditions for information about account termination.

  1. How do we use this information?

We process the personal data listed in paragraph 1 above for the following purposes:

As required to fulfil a contract with you, for example, if you make a purchase from us. This may include verifying your identity, taking payments, communicating with you, providing customer services and arranging the delivery or other provision of products or services. We require this information in order to enter into a contract with you and we are unable to do so without it;

To comply with applicable law and regulations.

With your express consent to respond to any comments or complaints we may receive from you, and/or in accordance with our legitimate interests including to investigate any complaints received from you or from others, about our websites, or our products or services.

We may use information you provide to personalise (i) our communications to you; (ii) our websites; and (iii) products or services for you, in accordance with our legitimate interests.  You can opt out at any time.

if you provide a credit or debit card, we may also use third parties (PayPal, Sage pay and Cardnet) to check the validity of the sort code, account number and card number you submit to process a payment, in order to prevent fraud, in accordance with our legitimate interests and those of third parties.

We may monitor any customer account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law and our legitimate interests;

Where you contact us by telephone, calls may be independently overheard for quality, training and security purposes.  Order details are manually recorded to enable the processing of your order and delivery.

We may also send you direct marketing information about other goods and services we offer that are similar to those you have already purchased or enquired about. Electronic direct marketing will only be sent where you have given your consent to receive it (opt in), or (where this is allowed) you have been given an opportunity to opt-out. You will continue to be able to opt-out of electronic direct marketing at any time by following the instructions in the relevant communication.

  1. With whom and where will we share your personal data?

We do not share data with any organisation that is not directly linked to our contract with you.

See third party information below that are directly linked to our contract with you.

  • Sage Pay – Secure payment gateway for card payment processing
  • Paypal – Secure payment system for making and refunding payments.
  • Gmail – Email correspondence held includes email address/names and content.
  • Courier Companies – information shared to enable delivery of your order includes name/address/telephone number/email address. We use DPD/Fedex/UPS/TNT and Royal Mail to name a few.  It is necessary to provide these with your name address and contact details to ensure a trouble free delivery.
  • Mail Chimp – for personalised marketing purposes related to your interest only.
  • Outsourced web development – under our strict supervision.

We follow strict guidelines in the storage and disclosure of information which you have given us, to prevent unauthorised access. We comply with the laws of the countries from which we operate. Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if needed for the legal protection of our legitimate interests in compliance with applicable laws.

Our website may contain links to and from third party websites of our partners, networks, advertisers and affiliate. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for the privacy practices or content of these websites.

In the event that our business or any part of it is sold or integrated with another business, your details will be disclosed to our advisers and those of any prospective purchaser and will be passed to the new owners of the business.

  1. How long will you keep my personal data?

We will not keep your personal information for any purpose for longer than is necessary and will only retain the personal information that is necessary in relation to the purpose. We are also required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Customer Terms and Conditions.

Where you are a customer, we will keep your information for the length of any contractual relationship you have with us and after that for a period of 7 years. This will include customer services queries.

Where you are a prospective customer and you have expressly consented to us contacting you, we will only retain your data (a) until you unsubscribe from our communications; or, if you have not unsubscribed, (b) while you interact with us and our content; or (c) for 7 years from when you last interacted with us or our content.

We will retain your data for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place.

  1. Where is my data stored?

This website uses a Secure Sockets Layer (SSL) protocol throughout to securely encrypt and transmit the data submitted. We also ensure that the technologies this website uses are up-to-date and that our website is safe from potential security vulnerabilities.

All customer data and orders placed on this website are stored securely in servers that are located within our offices.

  1. What are my rights in relation to my personal data?

You have the right to ask us not to process your personal data for marketing purposes. You have the option  to prevent such processing by not checking certain boxes on the forms we use to collect your data, clicking the unsubscribe link on any marketing email communication we have sent to you or by contacting us using the methods noted above.

You can withdraw that consent at any time.

If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.

You also have the right, with some exceptions and qualifications, to ask us to provide a copy of any personal data we hold about you. If you have a complaint about how we have handled your personal data, you may contact us directly with a request to review how we use your personal data. Where the law permits, we can remove or amend your data.

  1. Changes to this Privacy Policy

We reserve the right to change this Privacy Policy at any time and any amended Privacy Policy will be posted on our websites and notified to you by email, where appropriate. This Privacy Policy was last issued in 25th May 2018 and replaces any other Privacy Policy previously applicable from this date.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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